Refund policy

If you’re unhappy with your product, you can return your product up to 30 days starting from the date you purchased your item. All returns must be approved before it is sent back to us.

Please inspect your order once you receive it. We require a receipt or proof of purchase, such as your name and order number. If you received a damaged item, please do not return them back to us, instead reach out to us directly so we can solve this for you quickly.

To be eligible for a return or refund:

• Your item must be unused
• Must be in its original packaging
• Must be in the same condition you received it

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issue your refund based on what we received.


Late or Missing Refunds
It can take 2-7 business for your refund to show back up in your account based on your bank.

Exchanges
We do not offer exchanges.

Gifts or Gift Cards
We do not accept returns on gifted items.

 

Shipping
To return your product, please contact us at service@romidopet.com. Once our client service specialists authorizes your return, please mail your product to:   

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If the item you are returning was a free shipping item, we will deduct the amount of shipping we paid to send it to you from your refund once we receive the item. A client service representative will let you know this amount when you email us your return request.